Terms & Services
TERMS AND CONDITIONS – IN STORE SALES
We accept all major debit and credit cards (including American Express). You can also pay by cash, however please do not send money through the post (coins and notes). Cheques are accepted however these must be paid at least 10 days prior to delivery, and we do not accept cheques on delivery as a form of payment. We also accept deposits (cash or card) with the remaining balance being paid through a debit/credit card (chip & pin only) or cash. Please note we do not accept £50 notes. We also accept payment via bank transfer or building society cheque – please contact us for more information.
When a bed/mattress is bought over the telephone, we will take a deposit (usually 10%) from a debit/credit card. We do not accept American Express over the phone. The full balance can then be paid as outlined previously. If paying by telephone, we will ask you to confirm your identity. This assists in protecting you and us from fraudulent transactions. If we decline this transaction on security grounds we may ask you to seek an alternative payment method or to advise you to visit our store.
At point of sale we will attempt to give you as accurate a delivery timescale as possible. Whilst this is given in good faith, these are only given as a guide and can be subject to change. Once we have received all items we will contact you to book a time suitable for delivery.
In the event of a product you have chosen being out-of-stock for a period significantly longer than what you have been quoted, we are able to: supply a similar product, offer you a loan item or offer a refund on the outstanding item.
When you place an order, either by telephone or in store please ensure all details are correct, including delivery and product details – these will be found on your order confirmation. If a mistake is found, please make us aware as soon as possible. Whilst every attempt is made to rectify human error, we will use the order confirmation as an agreement between both parties to supply the goods detailed and therefore may be unable to make amendments if not given enough notice. Please also keep your order confirmation for your records as we require order numbers to find your details in our system.
ORDER CONFIRMATION – WEB SALES
When you sign and submit the Order to Us, this does not mean we have accepted your order for the goods. Our acceptance of the Order will take place as soon as we review the order & are happy that we can supply/fulfil base on all criteria. If We are unable to supply you with the Goods, we will inform you of this and we will not process the Order. If payment has been made – a refund will be processed immediately (with allowances made for the days it takes for the banks to transfer the money between accounts).
We offer free delivery within a 30-mile radius of CW2 5PR. Our two-man delivery team will deliver your goods to your room of choice within your home. Goods can be delivered to secure locations i.e. Garages, but must be arranged prior to delivery. Where possible, we offer a morning or afternoon delivery slot and can also give you a call before we arrive, if required. Don’t hesitate to call us on 01270 879379 if you have any queries regarding our delivery service.
We are able to deliver nationwide, however a small fee will be charged to cover the cost of delivery:
If you are needing national delivery, please contact us for costings.
Please note, a minimum order value must be met for us to deliver to these further distances, and the M6 Bed Warehouse Ltd reserve the right to refuse acceptance of an order if we feel it would be unprofitable for us to fulfil. Please call us on 01270 879379 for further details.
ADDITIONAL DELIVERY INFORMATION
Please ensure access into your property is free from obstruction through to the bedroom, including tables, pictures, ornaments etc.
Beds are bulky items and our delivery staff are not permitted to remove their shoes. We are able to use over-shoes, but please ensure adequate carpet protection is down if required.
Although every effort is made to deliver your items within the given timeslot, delivery times are given as a guide only. If the delivery will be outside of the times given the delivery team will call ahead and liaise with you directly.
Installation of your new bed is chargeable and must be agreed prior to delivery.
We are unable to modify access to fulfil a delivery i.e. take a banister off, remove a door from its frame etc.
Disposal of your old bed/mattress works on a ‘like-for-like’ basis and all items must be in a hygienic condition, dry, left inside and be dismantled and ready for removal. Disassembly is not included. We are able to offer a disassembly service, but this is chargeable and must be agreed prior to delivery – please contact us on 01270 879379 for further details.
Please note, our ‘like-for-like’ Free Disposal service includes:
- Divan Bases and drawers.
- Sofa Beds.
- Bedroom Furniture.
We do not dispose of (including but not limited to):
- Bedding including protectors, sheets and pillows etc.
- Soft furnishings such as cushions, curtains etc.
- Household items or appliances.
DISPOSAL OF ADDITIONAL ITEMS
Our disposal service works on a ‘like-for-like’ basis. We can offer an additional disposal service at the time of delivery only with details found below:
- £50 per item.
- Items defined as: mattress, base, headboard.
- We do not dispose of other furniture or household items.
- Take away from a separate address or an alternative date - £25.
Please note – our disposal service is only applicable with the purchase and delivery of a new bed or mattress. We do not offer this service independently. There is no cash value applicable to this service and if this service isn’t required the cost of your new bed or mattress will not be reduced.
INCORRECT ORDER OR ACCESS ISSUES
If upon delivery you find the following issues:
- I ordered the wrong size mattress.
- My bed cannot be put into my bedroom (i.e. doesn’t go upstairs).
- If the item/s is/are bespoke (made to your specification/your choosing) a restocking fee of 20% will be charged. You will then be given the remaining as credit to choose an alternative product. If the new item is of higher value you must pay the difference, but there will be no refund issued if the value is lower. Payment will be required at the time of choosing an alternative product.
‘Bespoke’ is defined as a product which has been made to your specification where you have chosen some/all but not limited to the following:
- Headboard design.
- Headboard/base/frame colour.
- Upholstery material.
- Specified base height.
- Any item which has been specifically ordered for you.
If the item is not bespoke, we will return the item to the warehouse and give you credit to the full amount of the purchase, or for the products we were unable to deliver. You can then choose an alternative product. If the new item is of higher value you must pay the difference, but there will be no refund issued if the value is lower.
If you choose to have a full refund on all items, we are able to offer a full refund less the cost of delivery. This will be charged at a cost is calculated based of how far the address is from CW2 5PR. Please note, this may be subject to change at the discretion of The M6 Bed Warehouse Ltd.
A partial refund can be given if part of the delivery is kept, and all items will be treated as individually priced and charged accordingly. In this instance a delivery charge will not be charged. Please note, partial refunds will be calculated on a case-by-case basis.
This policy only applies to new items in their original packaging only. Exchanges cannot be granted for issues including but not limited to being too high, the colour not matching other furnishings, not looking ‘right’ in the room, styles of beds, odours etc.
Goods are fully guaranteed against faults in manufacture, materials or workmanship for a minimum period of 12 months from delivery dependent on the manufacturer. No warranty is made in respect of commercial rather than domestic use. A fault is defined when a product is not considered fit for purpose by a reasonable person. If your goods develop a fault within 28 days of delivery, the goods may be returned for either refund in full less any costs, or replacement. Replacement only is offered after 28 days and before the end of the warrantied length (at least 12 months). These promises do not apply to faults caused by accident, neglect or misuse. Any claims must be made with details from your original receipt including your order number.